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What to do in a security incident

Stop work immediately if you see: - another organisation’s data, - an internal note visible to the customer, - suspicious permissions or access, - a manipulated invoice, - a missing audit entry.

Updated 1 September 2026 Reviewed 8 August 2026 KB-UM-111

Stop work immediately if you see:

  • another organisation’s data,
  • an internal note visible to the customer,
  • suspicious permissions or access,
  • a manipulated invoice,
  • a missing audit entry.

Record the request number and page address. Notify the organisation administrator. Do not paste case content into messaging apps and do not search further records on your own.

Return to work only after it is confirmed that the situation is under control.

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