Administrator

Organisation setup, billing and integrations.

Where to configure what Organisation settings are in the **organisation panel**. You manage your password and multi-factor authentication on **lemric.com**.
Go live with Service Desk After the organisation is created, the system automatically creates a calendar, SLA policy, workflow, queue, form, request type and contact category. Review and adjust these elements — do not build a second set from scratch.
Configure calendar, SLA, queues and types **Calendar** — timezone, business hours and holidays.
Invite staff and set roles In **People and access** send an invitation and choose the appropriate roles. Grant the smallest set of permissions that is enough for the work. For an agent role, check the impact on paid seats.
Billing, seats and storage The first active staff seat is free. Each additional seat costs **PLN 30 / month**. Buying a seat during a billing period invoices the remaining days immediately. Reducing the number of seats does not generate a refund.
Publish a help article In the help centre choose a topic, add an article (title, summary, body), set visibility and publish.
Set the contact catalogue and guest submit Add a category in the customer’s language, assign a request type to it and enable **Online request** (and **Widget** if needed).
Branding, widget and domain In **Branding** upload a logo and set brand colours.
Connect Jira, GitHub or a webhook **Jira** — use an account with minimal permissions, choose a project and test the connection. The link number does not appear in the customer portal.
Content encryption and audit In settings you can enable encryption of subjects and message bodies in requests. The switch does not cover help articles.